Get help, fast.

The fastest way to get help is by email. We read every message ourselves — there's no outsourced first-tier support layer to get past.

What to include

To help us help you faster, please include:

• Your WholesaleWP order number or licence email
• WordPress and WooCommerce version numbers
• Your active theme and any other wholesale-related plugins
• A clear description of what you expected vs. what happened
• A screenshot or short screen recording if anything is visual
• Steps to reproduce, if it's a reproducible bug

Tickets with this info attached typically get resolved in a single back-and-forth. Without it, we usually have to ask for it before we can do anything useful — which slows everything down.

Our targets by plan tier — measured against our actual ticket history, not aspirational marketing:

These are first-response targets, not full-resolution targets. Complex bugs or feature requests can take longer to investigate properly — but you'll always know we've seen the ticket and someone's working on it.

We're also closed on UK public holidays — typically around 8 days a year. If you're submitting a ticket during one, expect a reply when we're back the next business day.

Before you email

A lot of common questions are already answered on the FAQ and the setup guide. Worth a quick check — you might get a faster answer there than from us.